The whole IT desk — support and the commercial side.
Most tools cover tickets. it-desk.co covers everything that surrounds them too — the knowledge, contacts, assets, telecom, posture, contracts, licenses, invoices, margins, and multi-client tooling an IT operation actually runs on.
Run the desk
The day-to-day, handled
Ticketing & helpdesk
Email-to-ticket, SLAs, and automations in a clean agent queue. Turn a noisy shared inbox into tracked, accountable work.
- Email-to-ticket with per-client inbound addresses
- SLA timers, priorities & assignment
- Templates & automation rules
- Merge & link related tickets
Knowledge base
Customer-facing articles plus an internal playbook for techs. Stop answering the same question twice.
- Public client-portal articles
- Internal-only knowledge
- Categories, search & visibility
Contacts directory
Every person across every client — staff, decision-makers, vendor reps — kept current with their tickets and contracts.
- Per-client contacts
- Linked to tickets & assets
- Roles, locations & departments
Change requests
Formal change control with approvals — review what's planned before it goes live, and link the assets it affects.
- Standard / normal / emergency
- Approval workflow
- Linked to the assets it touches
Know your estate
Everything in your environment, in one register
Asset inventory
Hardware and software inventory tied back to the clients, contracts, and tickets they relate to.
- Hardware & software register
- Linked to contracts and tickets
- Ownership & lifecycle at a glance
Telecom tracking
Lines, plans, and usage tracked alongside the rest of the estate — with anomalies surfaced before the bill does.
- Lines, plans & usage in one register
- Cost tied to the owning client
- Anomalies flagged early
Security posture
A live compliance and posture view per client, so you can show the work and catch gaps before they bite.
- Per-client posture score
- MFA, encryption & patch coverage
- Gaps surfaced before audits
Control the money
The commercial side, in the open
License management
Every SaaS and perpetual license in one register — seats, costs, owners, and renewal dates so nothing lapses or over-spends.
- Seat counts & cost per license
- Renewal dates with reminders
- Owner & client attribution
Contracts & renewals
Track vendor and client contracts with renewal reminders and cost visibility, so commitments never slip through the cracks.
- Vendor & client contracts
- Renewal countdowns
- Cost visibility per agreement
Vendor invoices & spend
Every vendor invoice logged against the right contract and client — what you actually paid, not just what you committed to.
- Invoices linked to contracts
- Reconciliation vs expected spend
- Client cost attribution
Profitability & client P&L
The differentiatorPrice-to-client vs cost-to-MSP, per-currency run-rate, and margin per client — know which accounts actually pay.
- Price vs cost, per client
- Per-currency run-rate
- Margin before renewal season
Built for MSPs
Run many clients without losing the thread
Multi-tenant isolation & branding
Run many client companies with strict per-tenant data isolation and per-client branding for the support portal.
- Strict per-client data isolation
- Per-client logo, colour & support details
- Unified cross-client view
Support agreements
Encode the commercial side of an MSP↔client relationship — what's included, what's billable, and what the SLA actually is.
- Per-client scope & inclusions
- Billable vs included work
- Per-client SLA policies
Cross-client relationships
Three ways a client can land in your workspace — invite, claim, or pre-create — with bidirectional visibility once they do.
- Invite an MSP from a standalone tenant
- Claim an existing client relationship
- Pre-create & auto-link on signup
One-click onboarding seeds
Welcome a new client in minutes — seed default ticket categories, tags, templates, SLA policies, and a starter knowledge set in one click.
- Per-tab "Load standard set" buttons
- No duplicates on re-run
- Sensible defaults you can edit
Platform & trust
Under the hood
API & webhooks
Automate onboarding and wire it-desk.co into the tools you already use with a clean REST API and signed event webhooks.
- REST API with org-wide keys
- Signed event webhooks
- Programmatic client setup
Audit log
Every meaningful change is recorded — actor, target, before/after — so you can prove what happened and when.
- Actor + target + JSON detail
- Org / member / plan events
- Searchable record of changes
Single sign-on (Entra)
Sign in with Microsoft Entra ID. One identity, one source of truth — plus an approve/reject queue for unknown signups.
- Entra ID-native auth
- Optional per-tenant sign-in domain
- Approve / reject queue for unknown signups
See it in motion
Real surfaces, not screenshots.
Renewals
3
in the next 30 days
Why teams switch
The margin is the point.
Tickets keep the lights on. Margin keeps the business alive. it-desk.co is the only place the two live on the same record — so you see profitability per client, not just activity.
See it on your own data
Start a free trial and import a client in minutes — no credit card required.