Flat plans. Honest margins.
Three plans for internal IT, one for MSPs. Every plan starts with a 14-day free trial — no credit card to start, cancel anytime.
- No credit card to start
- Cancel anytime
- Switch plan or cycle whenever
Starter
For small internal IT teams.
billed monthly
billed $539/yr save ~8%
- Up to 2 agents
- Ticketing + email-to-ticket
- Knowledge base
- Asset, license & telecom registers
- Ticket reports
- Email support
Growth
For growing internal IT teams.
billed monthly
billed $1,050/yr save ~12%
- Up to 10 agents
- Everything in Starter
- Contracts, invoices, budgets & domains
- AI assistant
- Customer portal & status pages
- Slack & Teams, API & webhooks
- Custom SLAs
- Priority support
Enterprise
For large internal IT departments.
billed monthly
billed $5,200/yr save ~13%
- Unlimited agents
- Everything in Growth
- Security posture & SSO
- Automation & recurring tickets
- RMM integrations (Auvik, NinjaOne, Intune)
- Audit log
- Dedicated support
MSP
Run many clients — multi-client mode on.
billed monthly
billed $10,000/yr save ~7%
- Unlimited client companies
- Per-client isolation & branding
- Cross-client dashboard
- Profitability & client P&L
- Support agreements & SLAs
- Everything in Enterprise
Prices in USD, billed via Stripe. The MSP plan is a single flat subscription — unlimited client companies, no per-client fee.
Compare plans
Everything, side by side.
| Feature | Starter $49/mo | Growth $99/mo | Enterprise $499/mo | MSP $899/mo |
|---|---|---|---|---|
| Agents | 2 | 10 | Unlimited | Unlimited |
| Ticketing & email-to-ticket | ||||
| Knowledge base | ||||
| Asset & license registers | ||||
| Telecom tracking | ||||
| Ticket reports | ||||
| Contracts, invoices & budgets | — | |||
| Domains | — | |||
| Custom SLAs | — | |||
| AI assistant | — | |||
| Customer portal | — | |||
| Status pages | — | |||
| Slack & Teams integrations | — | |||
| API & webhooks | — | |||
| Security posture | — | — | ||
| SSO & advanced auth | — | — | ||
| Automation & recurring tickets | — | — | ||
| RMM integrations (Auvik, NinjaOne, Intune) | — | — | ||
| Audit log | — | — | ||
| Unlimited client companies | — | — | — | |
| Per-client isolation & branding | — | — | — | |
| Cross-client dashboard | — | — | — | |
| Profitability & client P&L | — | — | — | |
| Support agreements | — | — | — | |
| Support | Priority | Dedicated | Dedicated |
Billing, explained
Pricing questions.
Need annual invoicing, more seats, or a custom MSP arrangement? Talk to us.
What counts as an agent?
An agent is a member of your team who works tickets — the people inside it-desk.co handling support. Internal IT plans are priced by agent count; client end-users who submit tickets don't count as agents.
Can I switch plans or billing cycles later?
Yes. Upgrade, downgrade, or switch between monthly and yearly anytime from the in-app billing portal. Changes are prorated by Stripe.
Is there a setup fee?
No. Every plan starts with a 14-day free trial and no setup fee. You only pay when you choose a plan and subscribe.
What happens after the 14-day trial?
Nothing automatic — there's no card on file. When you're ready, pick a plan and subscribe to keep your workspace and data. If you don't, the workspace simply pauses.
How does MSP billing work?
The MSP plan is a single flat subscription that unlocks unlimited client companies with per-client isolation, branding, and the cross-client P&L view. You don't pay per client company.
Which currencies do you support?
Subscriptions are billed in USD via Stripe. Inside the product you can track client P&L in multiple currencies for your own reporting.